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5 Key Conversations to Engage and Retain Your Team
Module 1: Course Introduction
Program Overview (6:34)
Two Paths to Success (2:19)
Overview of Course Materials (4:15)
About Your Instructor (5:01)
Module 2: Program Overview and Foundations
Why Your Role as a Leader is So Important (7:02)
Why Conversations are Key (6:44)
The 9 Currencies of Choice™ (10:14)
Introduction to the 5 FOCUSed Conversations™ (10:47)
How to Introduce these Conversations to Your Team (3:50)
Module: 3: The Feedback Conversation
Introduction to the Feedback Conversation (6:49)
Why the Feedback Conversation is Important (11:06)
How to Hold the Feedback Converation (4:17)
Exercise: Tell it to the EAR Praise Model (3:42)
Exercise: Wellbeing vs Productivity Matrix (3:41)
When to Have the Feedback Conversation (2:13)
Module 4: The Objectives Conversation
Introduction to the Objectives Conversation (3:36)
Why the Objectives Conversation is Important (3:08)
Target Rich Objectives (TROs) (3:55)
Why Target Rich Objectives are your Secret Weapon to Great Performance (8:44)
How to Hold the Objectives Conversation (2:35)
How to Create Target Rich Objectives (4:10)
When to Hold the Objectives Conversation (2:24)
Module 5: The Career Development Conversation
Introduction to the Career Development Conversation (2:54)
Why the Career Development Conversation is Important (8:22)
Meet Jane: Why the smallest things make the biggest difference (6:25)
Meet Kim: Why playing to your strengths is critical for success (6:03)
Meet Camilla: Why professional goals must support and align with personal goals (3:17)
Meet Carlo & Elena: How squarely addressing the lack of career opportunity helped one manager KEEP a valued employee (2:45)
Meet Bonnie & Justin: Why challenging your team’s career goals can save you time, money and frustration (4:51)
Meet John & Graham: Why NOT having The Career Development Conversation can have catastrophic effects (3:12)
Meet Esther: The manager who finally asked one of her team what they wanted in their career - and got a surprising answer! (3:35)
How and When to Have the Career Development Conversation (5:16)
Exercise: How to Fall in Love with Your Job Again (1:46)
Exercise: What do you value in a job/career? (1:26)
Exercise: Setting Personal Goals and Developing a 1 - 3 Year Career Plan (3:03)
Module 6: The Underlying Motivators Conversation
Introduction to The Underlying Motivators Conversation (4:15)
Why The Underlying Motivators Conversation is Important (8:02)
Meet a law firm who realized remuneration is subjective - regardless of the facts (2:53)
Meet Yogesh: A manager who learned first hand the power of autonomy (1:52)
Meet Tom: The poor performer who was turned around by being reminded what his true purpose was (2:12)
How and When to Hold The Underlying Motivators Conversation (0:59)
Exercise: Motivational Preferences (0:49)
Exercise: The Locus of Motivation (1:29)
Real life examples of people motivated by internal challenge and external praise and recognition (4:58)
Module 7: The Strengths Conversation
Introduction to The Strengths Conversation (5:55)
The Difference Between Skills and Strengths (7:37)
Why The Strengths Conversation is Important (4:23)
Meet Matt: A manager who almost lost an employee because he kept giving him work from his Learned Behaviours quadrant (1:37)
How and When to Hold The Strengths Conversation (6:16)
Option 1: Strengths Profile and Questions (2:25)
Option 2: Strengths Stock Take (1:49)
Using The SODA Model to Manage and Mitigate Weaknesses (4:36)
Wrap up, FAQs, Additional Resources and Bonus Sessions
Wrap Up and Recommended Next Steps (2:09)
Bonus! Meet David: A manager who has a simple but very effective tip to taking over a new team (1:17)
Welcome to the Email Reminders!
About the Monthly Email Checklists
Month 1 Checklist
Here's what to do in Month 1
Month 2 Checklist
Here's what to do in Month 2
Month 3 Checklist
Here's what to do in Month 3
Month 4 Checklist
Here's what to do in Month 4
Month 5 Checklist
Here's what to do in Month 5
Month 6 Checklist
Here's what to do in Month 6
Month 7 Checklist
Here's what to do in Month 7
Month 8 Checklist
Here's what to do in Month 8
Month 9 Checklist
Here's what to do in Month 9
Month 10 Checklist
Here's what to do in Month 10
Month 11 Checklist
Here's what to do in Month 11
Month 12 Checklist
Here's what to do in Month 12
Meet Tom: The poor performer who was turned around by being reminded what his true purpose was
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